Saturday, November 28, 2009

Motorcycle Repair Shops...

Yes, Athena is out of the shop. With a new rear tire, rear brake caliper and caliper bracket, she is ready for a ride. While I am happy to oblige, there are some necessary comments that need to be made about this repair.
  • Number One. I arrive and the Red Rock Harley Davidson shop to pay for the rear tire and warranty work, only to be shocked that the final bill was nearly $100 different from the initial quote! Why, WHY???
  • Number Two. Is it THAT difficult to have a bike ready what the shop says it will be ready? I mean, REALLY?!?!?
  • Number Three. I hardly recognized her when the shop manager wheeled her out. Honestly, it looks like not a single centimeter was untouched or unhandled by someone. What gives???
OK, now that I have your attention, I was smiling ear to ear yesterday. The shop manager explained to me that the initial quote included a set of rear brake pads. When they received the calipers, the pads were included! Fresh brake pads, no charge! The initial quote was nearly $340. Actual price paid, $265.

No, she wasn't ready when the shop told me she would be. She was ready BEFORE they initially said she would be! How often does this happen???

And, what else did they do? Removed 5500 miles of dirt and grime. They detailed her for free!!!!!

Needless to say, I am quite happy with Red Rock Harley. This is an unpaid recommendation; stop by Red Rock Harley on Rainbow if you are in Las Vegas and need or want anything Harley related.

OK, I am leathering up and going for a ride.


IHG said...

Lucky you! Once our extended warranty is expired we will be looking for a new shop to get ZP tuned up at. Our HD dealership's service department is not good at all!!!

Ann said...

Nice! Wow, that wasn't what I was expecting when I saw the title of this post! Glad she's all good to go, and you have $100 more road dime than you figured. :)

Will definitely check out Red Rock HD when in the area. Hopefully in the spring. I need to get a shot glass for my collection. :)